http://www.ocr.org.uk/download/units/ocr_14957_unit_nationals_01.pdf
link to the curriculm
Unit 1: what business communication (level 3)
Assessment objectives:
1.Investigate the role and contribution of communication technology to business.
• email
• WWW, Internet, Intranets
• conferencing: video-, tele-, web-, instant messaging
Growth of Internet based business eg:
• e-Commerce
• e-Business
• e-Marketing
- Then describe the benifits like speed and other advantages
- Then describe the regrets and disadvantages
2.Explain the aids and barriers to effective communication.
• purpose
• medium
• message
• text (font, style, size), formatting, layout
• language (formal/informal, etc)
• writing style
• readability
• accessibility
• age, gender, cultural, emotional
• speed of delivery
3.Design and create a presentation style for use in business documents.
Types of written business communication: eg
• email
• report
• letter
• memo
• leaflet/poster/flyer
• invoice
• agenda
• minutes
4.Demonstrate the effective use of written communication using ICT in a business context.
Language/writing style: e.g.
• formal
• informal
Formatting: e.g.
• use of tabular form and numerical data
• borders and shading
• appropriate layout and styles
• bullets and numbering
• colour
5.Demonstrate the effective use of email in a business context.
Standard features: e.g.
• use of cc and bcc
• high/low importance
• level of confidentiality
• address book
• creation and use of professional signature
6.Demonstrate an understanding of document and computer security in the workplace.
Document and computer security: eg
• hacking
• data misuse
• unauthorised transfer or copying
• unauthorised copying or distributing software
• email and chatroom abuse
• adware, malware, spyware
• pornography
• online threats (phishing, identity and financial abuses, etc)
• types of viruses, virus protection
7.Use standard ways of working to work safely, keep information secure and manage personal information.
Organising own work
• work in compliance with company policy and health and safety
legislation
Keeping information secure
• saving work regularly
• keeping backup copies on removable medium, automatic
backups
• secure drives
• access permissions
• passwords (e.g. to open, to modify)
Resources
Their are many types of resources that can help you with Unit 1